Everyone

Troubleshooting

“Invite not found”

The club has probably made a new invite link, which stops older links working. Ask the club for the latest link or code.

“This club isn’t accepting new members”

The club has closed joining for now. Ask a club admin to open it.

I can’t see my team’s training or matches

Events show for the squads your players are in. If a player hasn’t been put in a squad yet, you’ll only see whole-club events. Ask the coach or a club admin to add them to the squad.

I’m seeing the wrong club

Tap the logo (or the club name on Home) and switch to the right club under Your clubs.

My payment still says “Payment sent”

The treasurer hasn’t confirmed it yet. Bank transfers can take a day or two to show up. Check you used the exact payment reference shown on the player’s page.

A player is down as an adult (or junior) by mistake

The category comes from the date of birth and the season’s start date. Check the date of birth under Details. The category updates when you save, and again each time the player renews.

The app looks out of date

Close the app completely and reopen it (in a browser, reload the page). If you’re offline you’ll see the last copy of each page you opened.

Check you’re using the email you signed up with. If you’ve forgotten your password, tap Forgot password? on the sign-in page (see Your account and emails).

I’m not getting emails

Check your spam or junk folder, and mark CourtIQ emails as “not spam”.
Check Your clubs → Account and email settings to see whether news or calendar emails are switched off for that club.
News is only emailed when the person posting leaves Also send by email ticked, and only for teams your players are in (or whole-club posts).
Calendar emails are only sent when an upcoming event is cancelled, reinstated, or moves time or place.

My request to join hasn’t been approved

A club admin or the coach of the team you picked has to approve it, and they get an email when you ask. If it’s been a few days, contact the club. Asking for its invite code is the quickest way in. You can see or cancel your request under Your clubs → Waiting for approval.

I can’t find my club in the list

Search for the club’s name or town (at least two letters). Some clubs choose not to appear in the list, or have closed joining. Ask the club for its invite link or code instead.

My club says it’s paused

The club’s CourtIQ subscription needs sorting by a club admin: a payment has failed or the subscription has ended. Nothing has been deleted. Admins: go to Billing and tap Update card and pay, and the club unlocks straight away. Everyone else: let a club admin know. See Club subscription and billing.