Everyone
Your account and emails
Forgotten your password?
On the sign-in page, tap Forgot password? and enter the email you signed up with. We’ll email you a link to choose a new password.
- The link works once and expires after 1 hour. If it’s expired, ask for a new one.
- Choosing a new password signs you out on your other phones and computers, in case someone else had access.
- Nothing arrived? Check your spam folder, and that you used the email you signed up with. You can ask for up to three links an hour.
Changing your password
Go to Your clubs (tap the logo) → Account and email settings → Change password. You’ll need your current password. Changing it signs you out everywhere except the device you’re using.
Emails CourtIQ sends
| When | Can you turn it off? | |
|---|---|---|
| Welcome | When you create an account | No |
| Password reset | When you ask for one | No |
| Request approved | When a club approves your request to join from the team list | No |
| Club paused | Club admins, when the subscription payment fails or the subscription ends | No |
| New join request | Club admins, and the coach of the team picked, when someone asks to join from the team list | No |
| News | When a coach or admin posts an announcement for one of your teams or the whole club and chooses to email it | Yes, per club |
| Calendar changes | When a match or training session for one of your teams (or a whole-club event) is cancelled, back on, or moved to a new time or place | Yes, per club |
Emails come from a CourtIQ “noreply” address, so replies aren’t read. Contact your club directly instead.
Choosing which emails you get
Go to Your clubs → Account and email settings → Email notifications. Each club you belong to has its own News and announcements and Cancelled or changed matches and training switches.
You can also tap Stop … emails from this club at the bottom of any notification. Many mail apps also show an Unsubscribe button at the top of the email. Either way, you’ll still see everything in the app.